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In our commitment to enhance our member services, we are excited to introduce after-hours phone support for members requiring assistance with digital banking!

The service aims to enhance member accessibility, offering the convenience of reaching out whenever you have a question, problem, or concern. By delivering tailored assistance beyond regular branch hours, we aim to quickly resolve any issues and uphold our high member service standards while remaining attentive to your needs.



Beginning July 22, 2024, expanded phone service will be offered

Monday to Friday until 9 pm

Saturdays until 1 pm

*Please be aware that the service will not be available on statutory holidays.


Please consult the FAQs below for examples of common issues that staff will handle during the extended hours support line.

Need help with digital banking? Simply call your local branch to connect with a team member. Plus, enjoy the convenience of a call-back option.

Branch Phone Number
Alberton 902-853-4112
Charlottetown 902-892-4107
Évangéline 902-854-2595
Malpeque Bay 902-836-3030
Montague 902-838-3636
O'Leary 902-859-2266
Stella Maris 902-963-2543
Stratford 902-569-6900
Tignish 902-882-2303
Tyne Valley 902-831-2900

What are the operating hours for the new service? Expand/Collapse

We have added an expanded hours phone service to better serve our members. The service will be available from the close of branch hours until 9:00 PM Monday to Friday and 9 AM to 1 PM Saturday.

Why were the hours expanded? Expand/Collapse

We expanded our hours to provide more flexible support to our members, especially for those who need assistance outside of traditional branch hours.

How can members contact the expanded hours service during the new hours? Expand/Collapse

Members can call their usual branch phone number and their call will be directed to our Expanded Hours staff.

What services are available? Expand/Collapse

Our staff can assist with a variety of services, but primarily their focus will be for technology-related online services such as:

    • Setting up Lock n' Block 
    • How to reset passwords
    • How to go from Member Direct to email or text to get 2SV code without closing MemberDirect. 
    • How to find the Direct Deposit and Preauthorized Payment forms and how to complete them properly.
    • How to set up Interac e-Transfer senders’ profile
    • How to add an Interac e-Transfer contact 
    • How to send an Interac e-Transfer  
    • How to find an Interac e-Transfer and cancel from pending 
    • How to set up for Interac e-Transfer Auto Deposit 
    • How to add a new bill payee and to make a bill payment online. 
    • Bill Payment reversal 
    • How to add your debit or Debit MasterCard to a mobile wallet (Apple Pay, Google Pay, etc.)
    • How to enroll your Collabria credit card on CardWise 
    • How to enter your account information on CardWise
    • How to make a credit card payment on CardWise
    • How to download the Provincial Credit Union banking app from the app store
    • How to get to your e-statements to view/print online
    • How to open account online 
    • How to reset your PIN
    • How to reset your PAC using "Forgot Password"  
    • How to do a transfer or reoccurring transfer from one account to another account same institution 
    • How to do online cheque orders 
    • How to set up online alerts
    • How to deposit a cheque through Deposit Anywhere

Is it safe to conduct banking transactions over the phone during extended hours? Expand/Collapse

Yes, all transactions and communications are conducted with the same high level of security and privacy.

Can I open a new account or apply for a loan during the expanded hours? Expand/Collapse

Not at this time, but our staff will be able to book appointments with the appropriate Financial Services Officer or help you navigate through the online application process.

How can I provide feedback about my experience? Expand/Collapse

You can provide feedback through our website, email, or directly to the representative you speak with.

Will the branch hours change as well? Expand/Collapse

No, the branch hours will remain the same. The changes only apply to the Expanded Hours phone service.

Can I schedule a call-back during regular branch hours? Expand/Collapse

Yes, if you wish, you can schedule a call-back for an available time during our branch operating hours.