Yes, we are pleased to welcome and serve members at any of our ten branch locations.  
While all of the credit union branches operate from the same banking system, we are taking extra steps so staff can access account information and serve all members’ banking needs.  

Over the next few years there will be no changes to account numbers or the banking system.  A key integration activity will be to consolidate our member data and services.  As our integration plan progresses, we will communicate with members regularly for any changes to services or account information.

For Évangéline-Central, Malpeque Bay and Tignish members, one change you will see is the Provincial Credit Union name will be reflected in your account statements and banking transactions in October 2021. 

No. Our priority is to minimize member change and disruption. As integration progresses, we will advise members regularly of any upcoming changes. 

Members continue to log into online or mobile banking using the existing links and banking information. This means the new credit union will continue to maintain four distinct online banking links and mobile applications. As we work through the integration process, we will explore options to consolidate our banking data to serve members better and are committed to keeping members informed of any changes that affect them. 

Existing debit cards will continue to work as usual. For Évangéline-Central, Malpeque Bay and Tignish members, the new Provincial Credit Union name will be reflected in your bank statements and eventually in your card design when they are reissued. 

Existing credit union credit cards held by members will continue to work as usual.

All members will be able to use their existing cheques as they normally would. Existing accounts will remain as-is and integration activities will not impact their use. For Évangéline-Central, Malpeque Bay and Tignish members, the new Provincial Credit Union name will have no impact on items such as direct deposits, automated bill payments, or outstanding cheques. 

There are no immediate changes to the rates that apply to existing deposits and loans. As part of our integration, we have aligned the rates at all our branches, so you’ll benefit from our competitive savings and lending products regardless of which branch location you choose to visit. 

As part of the merger, we initiated a process to explore a name for the new credit union. This process enabled members, staff, and community groups from all four legacy credit unions to provide input. After all the feedback was collected and analyzed, it was evident the Provincial Credit Union name was favored by an overwhelming majority. Based on these results, a recommendation was made and accepted by the new credit union Board.  

One of the most important pillars of our brand is our direct connection to all our communities where we live and work. All our existing ten branches will continue to honor the legacy of their communities, with the preservation of their existing geographical or historically significant title. 

While the credit union name is not new for all members, we are excited to launch a new stronger Provincial Credit Union – one that builds on the success of our four legacy credit unions, remains rooted in our local focus and ready to lead the financial services industry in how we serve our members and community.  

No. You’ll continue to see the same staff you’re used to dealing with at your branch.  

Branches will continue to operate in all communities and there are no changes to the hours of operation.

Yes, bilingual services will continue to be offered from the Évangéline branch. 

You’ll continue to receive the same personalized service from the staff you know at your local branch.   
Over time, you will have access to new and enhanced products and services. We will plan the merger to make the transition as smooth as possible for our members, and you will be kept informed throughout the process.  

Absolutely. We are committed to continued investment in our communities and our co-operative principles. Enhanced products and services will also allow us to better support the banking needs of the local businesses that help our communities thrive. Over time, the savings and growth from the merger will allow us to do more to support our communities.